Privacy Policy

Please carefully read this privacy policy before you use Azinity services because it contains important information on how Azinity may collect and use your personal information, and such rights available to those who visit Azinity website or uses Azinity services in order to protect both you and Azinity, and to make you more satisfied with Azinity services.

If you have any suggestions or questions on the privacy policy, please contact us.

Last Revised: March 1, 2020

1Introduction

We attach great importance to your privacy and hence we collect and use your personal data or data of the entity you are representing only as required to provide the applicable services to you.

2When do we collect your information?

We collect information from you when you purchase our services, contact our customer support, complete contact forms and surveys, and subscribe to newsletters.

3What information do we collect?

Information includes

• Names

• Entity names

• Addresses

• Email addresses

• Phone and fax numbers

• Credit card information

• Government identification numbers (identity card numbers and entity registration numbers)

• Purchases including service renewal and expiration dates, requests, and any information collected when you contact our customer support

• Computer cookies on our websites or any of our software applications to collect, track, and analyze data including IP addresses, usage time, browsers, languages, operating systems, devices, metadata, log files, page load, DNS, network and server configurations relating to your use of our Services for better user experience purposes • User data about you collected from third-party sources whose providers shall inform you that your personal data will be disclosed to and used by us for your better user experience purposes

4Why do we collect the information?

We collect such user data in order to:

• Provide our services and ongoing support to you

• Improve and personalize our services

• Identify and fix issues related to our services

• Enhance security and prevent fraud and abuse of our services

• Contact you for marketing and promotional purposes

• Create statistics to improve our services

• Comply with laws and regulations

5How do we share personal information with third parties?

We may share your personal information under the following circumstances:

a. with the third parties who we work with to allow us to use their products and services with a view to offering our services to you including domains, themes, data centers, credit cards, client communication and management, marketing, advertisements, and surveys

b. with law enforcement units regarding suspected illegal activities, threats, violations of our terms of service, or any legal requirements

c. with anyone who acquires our business

6How do we protect your personal information with law enforcement units?

To comply with the law or prevent any suspected illegal activities, we cooperate with law enforcement units by disclosing your personal information to law enforcement officials in our sole discretion. In this regard, we will notify you in due course.

7How do we protect your personal information with industry authorities?

We will share your personal information with the domain registrar and ICANN or any country code top-level domain (ccTLD) authorities to comply with their rules and regulations if you register and/or transfer a domain name directly through us or via a broker which may involve an escrow provider who we will share your personal information with to offer you the service.

8How do we protect your personal information across borders?

When you communicate with us by email, online chat or phone, we may transfer your personal information across borders according to our privacy policy if you are not located in a country where our company, offices and/or servers are located.

9How do we protect your personal information with respect to GDPR?

If you are a resident of the European Union (EU) or European Economic Area (EEA), we transfer your personal information subject to the European General Data Protection Regulation (“GDPR”) in accordance with Chapter V of the GDPR. For details, you may read the International Dimension of Data Protection provided by the European Commission.

If you have questions, concerns or complaints regarding our collection, maintenance, use or protection of your personal information, you may contact us at privacy@azinity.com. We will look into and resolve such questions, concerns or complaints. Alternatively, you may contact your local supervisory authority overseeing the General Data Protection Regulation (GDPR) matters.

10How do we protect your personal information through third-party websites, cookies, web tracking apps, targeted advertisements?

Our website, mobile apps, social media channels, or other online platforms to offer and hence improve our services may contain links to third-party websites which have their own privacy policies. It is your own responsibility to carefully read their privacy policies of these third-party websites.

We use cookies, website analytics including but not limited to Google Analytics, and other website tracking apps to collect information on how you interact with our websites, mobile apps, social media channels or other online platforms we use to offer and hence improve our services.

Cookies are downloaded and stored on your device. If you wish to remove or block any cookies, you may refer to the Help section of your web browser on how to locate the cookies. However, removing or blocking cookies may prevent you from accessing some of our services in the future.

You may see targeted advertisements based on your activities and interests on our websites, mobile apps, social media channels, and third-party websites while browsing. These third-party websites may use various web tracking technologies to gather such information. If you wish to opt out of targeted advertisements, you may visit Digital Advertising Alliance in the USA, Digital Advertising Alliance in Canada or the European Interactive Digital Advertising Alliance. You will still receive non-specific advertisements after you opt out of targeted advertisements.

11How do we handle Do Not Track (DNT) signals?
Since there is no industry consensus as to how to respond to DNT signals, we do not change our information collection and usage practices when we receive such a signal in the HTTP header from your browser or mobile application.
12How do we protect your personal information through our communication with you?

To offer our services or suggestions to you directly by us and/or through a third-party partner or service provider, we may communicate with you directly or through a third party by email, phone, and/or text messages.

You may send by email to privacy@azinity.com your preferences on how we and/or our third-party partners or service providers communicate with you, including removing all or part of your personal information if you believe you or someone have mistakenly provided us with such piece of information.

13How can you access, update or remove your personal information?

You may request to access and update your personal information by sending us an email to info@azinity.com.

You may request to remove your personal information but if such information is necessary for the service or services we are providing or will provide, it will be honored only to the extent that you discontinue the service or services or required for our legal record keeping purposes.

14How do we secure and retain your personal information?

We secure your personal information during transmission and storage according to industry standards like encryption, firewalls, etc. to protect against unlawful data loss, disclosure, and misuse.

We retain your personal information only for as long as necessary to provide you with the services.

We may continue to retain all or part of your personal information even after you discontinue the service with us as necessary to comply with the law by retaining business records, to prevent fraud and abuse, and to enforce our contractual rights.

15How do we handle changes in our privacy policy?
We may change this privacy policy at any time and will notify you on the website or by email prior to the implementation of the change or changes.
16How can you contact us about our privacy policy?
If you have any questions, concerns or complaints about our privacy policy, you may send us an email to privacy@azinity.com or a letter to 1104, 11/F, Kai Tak Commercial Building, 317-319 Des Voeux Road Central, Hong Kong.
Get Started